Disclaimer: We all have the right to express whatever grudge we have inside. If you, by any chance, got involved in what I’m trying to say, well, please accept my apologies in advance…
- I honestly am tired of whatever I am right now. Yes, I enjoy the pleasure of getting the salary almost everyone is dreaming of by just sitting and taking in calls, but damn, this is really stressful, I can’t take it anymore. Deep within me wants a new life; a new career, yet my mind keeps telling me to still stay until this year is done. I want to take the risk of applying to a somewhat new call center company, but then again, due to huge responsibilities that my fiance and I will be facing for the upcoming months, I still am grabbing to what I call "shit".
Yes, I did apply for a higher position, but nothing has changed; I’m still stuck in taking in calls while being "verbally abused" at times. I’m getting sick and tired of this system, I almost thought of just filing for immediate resignation and be a "bum" for a year or so. But, of course, I can’t just leave every responsibility to my soon to be husband…
All I want is to f*ck*n’ grow - all I want is to be what I’m supposed to be. I don’t want to be called "a highly paid L1, who has the power of both browsing and instant messenger". This is NOT what I’ve applied for in the first place!
I’ve told my interviewer before that one main reason why I grabbed this opportunity is for me to share what I know especially to newbies. I’ve been with this account for 2 years; not to mention my one year with my previous account, which deals with technical stuffs as well. Yes, I fully understand that there’ll come a time when we really have to get some L1 calls; BUT IT SHOULD NOT BE FOREVER!
Now, they’re saying that the reason why we’re stuck here is because of our stats. I know, some might say that we never did perform well, but that’s why there’s the word "UNIQUE", for everyone has this. They’re demanding too much, though we’ve already given almost everything that we got - even this demoralized us already.
They’ve said before that it’s because we’re understaffed; now that we’re overstaffed, they’ve transferred newly trained agents to a different account. Now, I’m hearing so many L1s who’s planning to quit the job, and there are some who actually resigned already. What will happen to us then? Are we here just to serve as their "buffer"? Until when?
This is just too tiring that I really can’t swallow it anymore. It seems like this is not a good move; this is the worst path that I’ve ever taken so far.
I just hope that everything will be fine soon enough before I totally give up and resign…. Three years with the company is still three years that I really don’t want to waste. Yet, if I’ll stay with this account and be stuck on what I am now, I’d better be gone and totally take the risk with a somewhat new call center, than be HERE IN THIS TRASH FOREVER!
Grrrrrrr………………..
